Support

✉️ Contact us

Need help? Have a question? We'd love to hear from you.

Email support: support@appointly-lb.com
Business inquiries: info@appointly-lb.com

Response time: We typically respond within 24 hours on business days.

💬 Frequently asked questions

How do I create an account?

Download the Appointly app from the App Store. Tap "Sign Up" and follow the registration process. You'll receive an OTP code via SMS to verify your phone number.

How do I book an appointment?

Once logged in, browse available businesses, select your preferred service provider, choose an available time slot, and confirm your booking. You'll receive a confirmation notification.

Can I cancel or reschedule my appointment?

Yes. Go to "My Appointments" in the app, select the appointment you wish to modify, and choose either "Reschedule" or "Cancel". Please note that cancellation policies may vary by business.

How do businesses manage their availability?

Business users can set their working hours, manage time-off periods, and configure appointment durations through the business dashboard. The system automatically prevents double-booking and conflicts with time off.

I didn't receive my OTP code. What should I do?

First, check that you entered the correct phone number. If you still don't receive the code, wait 60 seconds and request a new one. Make sure you have a stable network connection. If the problem persists, contact our support team.

Is my personal information secure?

Yes. We take data security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and comply with international privacy regulations. Read our Privacy Policy for more details.

What platforms is Appointly available on?

Appointly is available on iOS through the App Store. An Android version is on the way. To find the app, search for "Appointly" in the App Store.

How do I report a bug or technical issue?

Please email us at support@appointly-lb.com with details about the issue, including your device type, operating system version, and the steps to reproduce the problem. Screenshots are helpful.

🚀 Getting started

For clients

• Download the Appointly app from the App Store
• Create an account using your phone number
• Verify your number with the OTP code sent via SMS
• Browse available businesses and services
• Book your first appointment
• Receive confirmation and reminders

For businesses

• Register your business account in the Appointly Partner app
• Set up your business profile and services
• Configure your working hours and availability
• Add team members if applicable
• Start accepting appointments
• Manage bookings through the business dashboard

⭐ Key features

• Easy booking: Quick and intuitive appointment scheduling
• Time-off management: Businesses can block off unavailable times
• Conflict prevention: Automatic detection of scheduling conflicts
• SMS verification: Secure OTP-based sign-in
• Client management: Track and manage your client relationships
• Notifications: Timely reminders for upcoming appointments
• Two languages: Available in English and Arabic

🔧 Troubleshooting

The app won't open or crashes

Try these steps:

• Close and restart the app
• Check for app updates in the App Store
• Restart your device
• Uninstall and reinstall the app (your data is saved on our servers)

Can't log in

• Verify you're using the correct phone number
• Check that you have network connectivity
• Request a new OTP code if the previous one expired
• Contact support if you're locked out of your account

An appointment isn't showing

• Pull down to refresh the appointments list
• Check that you're viewing the correct date
• Verify your internet connection
• Log out and log back in

📱 App information

Platform: iOS 15.0 or later. Android version coming soon.

Still need help?

Our support team is ready to assist you with anything you need.

Contact support